WIKA PALACE LTD · PRIVACY

Your information,
handled with care.

This Privacy Policy explains how WIKA PALACE LTD collects, uses, stores and protects personal information in connection with this website and our property-related enquiries and management activities.

PRIVACY INFORMATION IMMEDIATELY EFFECTIVE
01 OVERVIEW

Clear information
about how data is used.

WIKA PALACE LTD respects the privacy of individuals who contact us, visit our website, enquire about property, communicate with us in connection with property matters, or otherwise interact with our business.

This Privacy Policy explains what personal information we may collect, why we use it, the circumstances in which it may be shared, how long it is retained and the rights available to individuals.

02 · WHO WE ARE

About the
data controller

For the personal information covered by this Privacy Policy, the relevant data controller is:

WIKA PALACE LTD
Company number 16505878
Address 52 Westfield Road, Dagenham,
England, RM9 5BH
03 · INFORMATION

Information
we may collect

The information collected depends on how you interact with WIKA PALACE LTD and the nature of the property matter involved.

01

Contact information

Name, email address, telephone number and other contact details you choose to provide.

02

Property information

Property address, location, property type and information relevant to a letting, management or maintenance enquiry.

03

Enquiry information

Details contained in messages, forms, emails, telephone communications and other correspondence.

04

Appointment information

Information needed to arrange property viewings, maintenance visits, access arrangements or other property-related appointments.

05

Tenancy-related information

Where relevant to an existing property relationship, information needed to communicate about occupancy, property matters, maintenance or administration.

06

Website information

Technical information such as IP address, browser type, device information and website usage information where collected through website technologies.

04 · SOURCES

Where information
comes from

Personal information will normally be obtained directly from the individual concerned, for example when submitting an enquiry form, sending an email, making a telephone enquiry or communicating about a property matter.

Depending on the circumstances, information may also be received from another person or organisation involved in the relevant property matter, such as a property owner, tenant, occupier, contractor, service provider or professional adviser.

Where personal information is obtained from another source, information required by applicable data protection law will be provided where required. Where applicable, privacy information will be provided within a reasonable period and no later than one month after obtaining the information, or earlier where the law requires it. :contentReference[oaicite:1]{index=1}

05 · PURPOSES

Why we use
personal information

01

Responding to enquiries

To respond to enquiries concerning available property, letting, property administration, tenant communication, maintenance, contractor coordination and general property matters.

02

Property administration

To maintain appropriate records and manage routine correspondence, documents, appointments and property-related administration.

03

Property operations

To coordinate day-to-day property matters involving tenants, occupiers, contractors, owners and service providers where relevant.

04

Maintenance coordination

To receive maintenance information, arrange access, communicate with relevant contractors and follow up on property works where applicable.

05

Legal and regulatory matters

To comply with applicable legal obligations, respond to lawful requests and establish, exercise or defend legal rights where necessary.

06

Website operation

To maintain website functionality, security and performance and to understand technical issues affecting the website.

06 · LAWFUL BASIS

Why we are
permitted to use data

WIKA PALACE LTD uses personal information only where an appropriate lawful basis applies under applicable data protection law.

01

Contract

Where processing is necessary to take steps at an individual’s request before entering into an agreement, or to perform an agreement that applies to the individual.

02

Legitimate interests

Where processing is necessary for legitimate business and property-management purposes and those interests are not overridden by the individual’s rights and interests.

03

Legal obligation

Where processing is necessary to comply with a legal or regulatory obligation that applies to the company.

04

Consent

Where consent is required and is relied upon as the lawful basis, consent will be requested clearly and may be withdrawn at any time.

Where legitimate interests are relied upon, the relevant purpose, necessity and balance of interests will be considered as required by applicable data protection law. :contentReference[oaicite:2]{index=2}

07 · DISCLOSURE

When information
may be shared

Personal information is not disclosed more widely than is reasonably necessary for the relevant purpose.

Contractors & service providers

Relevant information may be shared where necessary to coordinate maintenance, repairs, access or other property services.

Property-related parties

Where appropriate, relevant information may be shared with owners, tenants, occupiers or other parties involved in a particular property matter.

Professional advisers

Information may be shared where reasonably necessary with professional advisers assisting with legal, accounting, compliance or other business matters.

Technology and website providers

Appropriate information may be processed by providers that support website hosting, forms, email, security, communications or other business systems.

Public authorities

Information may be disclosed where required or permitted by applicable law, regulation or lawful process.

Where another organisation processes personal information on behalf of WIKA PALACE LTD, appropriate arrangements will be maintained as required by applicable data protection law.

08 · TRANSFERS

Information outside
the United Kingdom

Some website, email, hosting, communications or technology providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, WIKA PALACE LTD will take the steps required by applicable data protection law, including using an adequacy decision or appropriate safeguards where required.

Where applicable, information about the relevant safeguard or transfer mechanism can be requested using the contact details provided in this Privacy Policy.

09 · RETENTION

How long information
is kept

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal, regulatory, accounting or record-keeping requirements.

01 General enquiries

Normally retained for up to 12 months after the enquiry has been closed where no ongoing relationship or further requirement exists.

02 Active property matters

Retained for the duration of the relevant matter and, where appropriate, for up to 6 years afterwards where needed for legal, contractual or record-keeping purposes.

03 Property and contractual records

May be retained for up to 6 years after the relevant relationship or matter ends where reasonably necessary to establish, exercise or defend legal rights or satisfy applicable record-keeping requirements.

04 Technical website records

Retention periods depend on the relevant system and purpose. Information will be deleted or anonymised when it is no longer reasonably required.

These periods are retention criteria rather than a guarantee that every record will be retained for the full period. Where information is no longer required, it will be securely deleted, anonymised or otherwise disposed of as appropriate.

10 · SECURITY

Protecting
personal information

WIKA PALACE LTD takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

Access to personal information is limited according to the requirements of the relevant business activity. Information is handled using appropriate administrative and technical safeguards having regard to the nature of the information and the risks involved.

No method of transmission or electronic storage can be regarded as completely secure. Where a personal data breach occurs, it will be assessed and managed in accordance with applicable legal requirements.

11 · COOKIES

Website cookies
and technologies

This website may use cookies and similar technologies to support essential website functionality, security, preferences and, where applicable, website performance or analytics.

Where consent is required for non-essential cookies or similar technologies, the relevant consent will be requested in accordance with applicable requirements.

Further information about the cookies used on this website, their purposes and available controls is provided in the separate Cookie Policy.

12 · YOUR RIGHTS

Your data
protection rights

Subject to applicable legal conditions and exemptions, individuals may have rights in relation to their personal information, including:

01 Access

Request access to personal information held about you.

02 Correction

Request correction of inaccurate or incomplete information.

03 Erasure

Request deletion of personal information where the legal conditions for erasure are met.

04 Restriction

Request restriction of processing in circumstances provided by applicable law.

05 Objection

Object to certain processing, including processing based on legitimate interests where the relevant legal conditions apply.

06 Portability

Request personal information in a portable format where the statutory conditions for this right are met.

07 Consent

Withdraw consent where processing is based on consent. Withdrawal does not affect processing carried out before withdrawal.

Not every right applies in every circumstance. The applicable rights depend on the lawful basis, purpose and circumstances of the processing. :contentReference[oaicite:3]{index=3}

13 · REQUESTS

Making a privacy
request

To exercise a data protection right, contact WIKA PALACE LTD using the details below and describe the request as clearly as possible.

wikapalace2023@outlook.com SEND A PRIVACY REQUEST ↗

We may need to request reasonable information to confirm the identity of the person making a request where this is necessary to protect personal information from being disclosed to the wrong person.

Requests will normally be handled without undue delay and, where the statutory one-month period applies, within one month of receiving the request and any information reasonably required to confirm identity. Complex requests or multiple requests may qualify for an extension of up to a further two months where permitted by law, with the individual informed within the applicable initial period. :contentReference[oaicite:4]{index=4}

14 · DECISION MAKING

Automated processing
and profiling

WIKA PALACE LTD does not use solely automated decision-making that produces legal or similarly significant effects on individuals through this website’s ordinary enquiry process.

Property enquiries and communications are reviewed according to the circumstances and information relevant to the matter.

If this position changes and applicable law requires additional information or safeguards concerning automated decision-making, the relevant privacy information will be updated before the processing begins. :contentReference[oaicite:5]{index=5}

15 · WEBSITE USE

Information relating
to children

The website and property services are not specifically directed at children. Individuals should not submit information about another person, including a child, unless they are authorised to do so or there is another lawful basis for providing it.

If personal information concerning a child is provided to us and there is a reason to believe that it was provided without appropriate authority, we may take reasonable steps to review and address the information in accordance with applicable law.

16 · UPDATES

Keeping this policy
up to date

This Privacy Policy may be updated where necessary to reflect changes in the website, property activities, data processing arrangements or applicable legal requirements.

Where a change materially affects how personal information is used, appropriate information will be provided before or when the new processing begins, as required by applicable law.

This Privacy Policy is effective immediately and should be read together with the separate Cookie Policy and the other relevant website policies.

17 · CONCERNS

Questions or
privacy concerns

If you have a question or concern about how your personal information is handled, please contact WIKA PALACE LTD first using the details below so that the matter can be reviewed.

ADDRESS

52 Westfield Road
Dagenham
England
RM9 5BH

Individuals also have the right to complain to the Information Commissioner’s Office (ICO) if they have concerns about the handling of their personal information. The ICO is the UK’s independent supervisory authority for data protection. :contentReference[oaicite:6]{index=6}

WIKA PALACE LTD

Property matters.
Privacy matters too.

We aim to keep the collection and use of personal information proportionate to the property and business matter involved.

CONTACT WIKA PALACE ↗