Clear terms for practical property matters.

What these Terms & Conditions cover

These Terms & Conditions apply to the use of the WIKA PALACE LTD website and, where applicable, to services or arrangements agreed between WIKA PALACE LTD and a customer, owner, tenant, occupier, contractor or other relevant party.

The exact scope of any service or property arrangement may also be confirmed through written correspondence, an agreed service description, a property-specific document or another written agreement.

If a separate written agreement applies to a particular property, tenancy, letting arrangement or management engagement, that agreement will govern the specific matter to the extent that its terms differ from these general website terms.

What WIKA PALACE LTD does

WIKA PALACE LTD operates within the property sector and may undertake activities including the ownership, letting, operation and management of residential and commercial real estate.

Depending on the particular property and agreed scope, activities may include:

• property administration and record management;
• residential and commercial letting enquiries;
• tenant and occupier communication;
• maintenance issue coordination;
• contractor liaison and appointment coordination;
• routine property operations and administration;
• communication with owners, occupiers and service providers.

Not every service or activity is available for every property. Availability depends on the property, the circumstances and the scope agreed for the relevant matter.

Enquiries do not automatically create a contract

Submitting an enquiry through the website, by email or by telephone does not by itself create a binding contract for a property, tenancy, management service or other arrangement.

An enquiry may be reviewed before WIKA PALACE LTD confirms whether the requested property, service or arrangement is available.

Where an arrangement is accepted, the applicable scope, property details, responsibilities and other relevant terms may be confirmed separately in writing.

Information about properties

Property information displayed or communicated through the website may include descriptions, photographs, availability information, general property characteristics and other practical details.

Information is provided for the purpose of assisting enquiries and property discussions. Availability, specifications, access arrangements and other details may change.

A property should not be treated as confirmed as available until WIKA PALACE LTD has confirmed the relevant position.

Photographs and descriptions are intended to provide a useful representation of the property. Reasonable differences in appearance, condition, measurements, furnishings, fittings or surrounding circumstances may occur.

Property viewing and letting arrangements

Where viewing appointments are offered, appointments are subject to property access, availability and practical arrangements.

A viewing appointment does not guarantee that a property will be offered to the person attending the viewing.

Any application or proposed letting arrangement may be subject to further information, checks, documentation, property requirements and confirmation by the relevant party.

Nothing on the website creates an entitlement to occupy or use a property unless the relevant tenancy, licence or other lawful arrangement has been properly agreed.

Agreed property services

Where WIKA PALACE LTD agrees to provide a property-related service, the scope will depend on the particular arrangement.

The agreed service may include property administration, tenant communication, maintenance coordination, contractor liaison, property operations or letting-related assistance.

Where a timeframe is stated, it is generally an indicative working period unless expressly agreed otherwise.

Timeframes may be affected by property access, third-party availability, contractor schedules, missing information, weather, emergency circumstances or matters outside reasonable control.

How services are provided

Where consumer law applies, services will be provided with the standards required by applicable law, including the requirement for services to be carried out with reasonable care and skill.

Where no specific completion period has been agreed, applicable legal requirements concerning reasonable time will apply.

WIKA PALACE LTD will make reasonable efforts to communicate relevant updates where a matter is delayed or circumstances change.

A third-party contractor’s appointment time, availability or completion date may depend on that contractor and cannot always be controlled directly by WIKA PALACE LTD.

Information and cooperation

To allow a property matter to be handled efficiently, you may be required to provide accurate and sufficiently complete information.

You should:

• provide information that is accurate to the best of your knowledge;
• tell us promptly if relevant circumstances change;
• provide reasonable access where access is required and lawfully arranged;
• follow agreed appointment arrangements;
• avoid providing information about another person without appropriate authority;
• respond within a reasonable period where your input is required to progress a matter.

Delays caused by incomplete, inaccurate or late information may affect the time required to deal with the relevant matter.

Repairs and maintenance coordination

Where maintenance coordination forms part of an agreed service, WIKA PALACE LTD may receive issue details, communicate with relevant parties, liaise with contractors, arrange access and provide status updates.

Maintenance coordination does not necessarily mean that WIKA PALACE LTD personally carries out repair or specialist work.

Specialist works may be undertaken by independent contractors or other appropriately appointed service providers.

Contractor availability, materials, access, technical assessment, weather and the nature of the work may affect completion times.

Contractors and service providers

Property operations may require communication with contractors, maintenance providers, professional advisers, technology providers or other third parties.

Where a third party is appointed to carry out specialist work, that party may be responsible for its own professional activities, technical methods, workmanship and applicable legal obligations.

WIKA PALACE LTD will not knowingly appoint an unsuitable provider where it is responsible for making the appointment, but third-party performance may remain outside our direct control.

Cancellation and ending a service

Cancellation rights depend on the type of arrangement, how the contract was entered into, whether the customer is acting as a consumer or business, and the nature of the relevant service.

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to a distance or off-premises service contract, a consumer will generally have a 14-day cancellation period beginning on the day the contract is entered into.

If a consumer expressly requests that a service begins during the cancellation period, the consumer may be required to pay an amount proportionate to the service supplied before cancellation, subject to applicable legal requirements.

Where a service has been fully performed following a valid request for early performance and the required acknowledgement concerning loss of the cancellation right has been provided, the statutory cancellation right may cease in accordance with applicable law.

These rights do not remove any other statutory rights that cannot lawfully be excluded or restricted.

Further practical information is set out in our Service Cancellation Policy.

Termination

An ongoing service arrangement may be ended in accordance with the notice provisions agreed for that arrangement.

Where no specific notice provision has been agreed, either party may request that the arrangement ends by providing reasonable written notice, subject to any applicable legal or contractual obligations.

Ending an arrangement does not automatically remove rights or obligations that have already arisen before termination.

Any provisions that are intended by their nature to continue after termination, including provisions concerning confidentiality, records, liability and applicable law, may continue to apply.

Information shared with us

Information provided in connection with a property enquiry or agreed service may be used to assess, administer and progress the relevant property matter.

Information may be shared where reasonably necessary with relevant owners, tenants, occupiers, contractors, service providers, professional advisers or public authorities, subject to applicable confidentiality and data protection requirements.

Personal information is handled in accordance with our Privacy Policy.

Using this website

You may use this website for lawful purposes and in a way that does not interfere with its operation or security.

You must not knowingly attempt to introduce malicious code, obtain unauthorised access, interfere with website availability or use the website for fraudulent or unlawful purposes.

Website content is provided for general property and business information. It is not intended to replace property-specific contractual documentation or professional advice where such advice is required.

Website content

Unless otherwise stated, website text, branding, graphics, layout and other original materials used by WIKA PALACE LTD remain subject to applicable intellectual property rights.

You may view and use the website for ordinary personal or business enquiry purposes, but you must not reproduce, republish, modify, distribute or commercially exploit substantial website content without appropriate permission.

Responsibility and reasonable limits

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

Nothing in these terms affects statutory consumer rights or other rights that cannot legally be excluded or restricted.

Subject to those rights, WIKA PALACE LTD will not be responsible for matters caused by circumstances outside reasonable control, including third-party delays, contractor availability, property access issues, infrastructure interruptions, severe weather or other circumstances that could not reasonably have been prevented.

Where a loss is caused by information supplied by a customer being materially inaccurate, incomplete or misleading, responsibility may be affected to the extent permitted by law.

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

Circumstances we cannot reasonably control

A delay or failure to perform may occur because of circumstances outside reasonable control, including major utility disruption, extreme weather, fire, flooding, infrastructure failure, third-party service interruption, access restrictions, government action or other circumstances that could not reasonably have been anticipated or avoided.

Where such circumstances affect a property matter, we will take reasonable steps to communicate relevant information and resume the affected activity when reasonably practicable.

Raising a concern

We encourage concerns to be raised directly with WIKA PALACE LTD so that the relevant circumstances can be reviewed and addressed.

A complaint should, where possible, identify the property or service involved, the nature of the concern and any relevant supporting information.

We aim to acknowledge complaints within 2 working days where reasonably practicable and provide a substantive response within 10 working days where the matter can reasonably be resolved within that period.

If additional investigation is required, we will explain that further time is needed and provide an update when reasonably practicable.

Further details are available in our Complaints Policy.

Personal information

Personal information collected through this website or in connection with property-related activities is handled in accordance with our Privacy Policy.

Our Privacy Policy explains the purposes for which information may be processed, applicable lawful bases, retention arrangements, individual rights and how privacy enquiries can be made.

Keeping the terms current

We may update these Terms & Conditions where necessary to reflect changes to our business, services, website functionality or applicable legal requirements.

A revised version will apply to future website use and future arrangements from the time it is published, unless applicable law requires a different approach.

Where an existing contract contains its own agreed terms, those terms will continue to govern that contract unless they are lawfully varied or replaced.

Applicable law

These Terms & Conditions are governed by the law of England and Wales, subject to any mandatory legal rights or protections that apply to a customer based on their circumstances.

Where a dispute cannot be resolved directly, the courts of England and Wales will generally have jurisdiction, subject to any mandatory jurisdictional rights available under applicable law.

Questions about these terms

If you have a question about these Terms & Conditions, an existing property arrangement or a service enquiry, please contact WIKA PALACE LTD directly.